Welcome to Mountainview Travel and Tours. These terms and conditions outline the rules and regulations for the use of our services. By accessing and booking our services, you accept these terms and conditions in full. Do not continue to use Mountainview Travel and Tours if you do not agree to all of the terms and conditions stated on this page.
By booking with Mountainview Travel and Tours, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions.
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1. General Information
1.1 These Terms and Conditions govern the use of services provided by Mountainview Travels and Tours Limited ("the Company") for the New Zealand South Island Tour Package ("the Tour").
1.2 By booking the Tour, you ("the Client") agree to comply with and be bound by these Terms and Conditions.
2. Booking and Payment
1.1 A deposit of $299 USD is required to secure your booking. The deposit is non-refundable.
2.2 The balance payment must be made in four equal instalments within two months from booking through a valid credit card, debit card or bank transfer if travel date is more than three months from booking date. The payments will be automatically paid from the credit or debit card supplied. If travel date is within three months from booking, full payment is required.
2.3 Failure to make the balance payment on time may result in cancellation of the booking without refund.
3. Cancellations and Refunds
3.1 Cancellations made by the Client must be in writing and are subject to the following cancellation charges:
50% of the total cost if cancelled more than 90 days before departure.
75% of the total cost if cancelled between 60 and 90 days before departure.
No refund if cancelled less than 60 days before departure.
3.2 The Company reserves the right to cancel the Tour in case of force majeure or any other reason beyond our control. In such cases, a full refund will be provided.
4. Changes to the Itinerary
4.1 The Company reserves the right to make changes to the itinerary if necessary due to unforeseen circumstances.
4.2 Any changes will be communicated to the Client as soon as possible.
5. Travel Insurance
5.1 Travel insurance is mandatory for all Clients. The insurance must cover personal injury, medical expenses, repatriation, and cancellation.
5.2 The Client is responsible for purchasing their own travel insurance and providing proof of coverage.
6. Health and Safety
6.1 The Client is responsible for ensuring they are in good health and physically fit to participate in the Tour.
6.2 The Company is not liable for any health issues or injuries sustained during the Tour.
7. Liability
7.1 The Company is not liable for any loss, damage, or injury caused by circumstances beyond our control.
7.2 The Client agrees to release the Company from any liability related to the Tour, including but not limited to delays, accidents, or changes to the itinerary.
8. Governing Law
8.1 These Terms and Conditions are governed by and construed in accordance with the laws of New Zealand.
8.2 Any disputes arising from or in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of New Zealand.
9. Acceptance of Terms
By booking the Tour, the Client acknowledges that they have read, understood, and agreed to these Terms and Conditions.
Updated 07 February 2025
